Frequently Asked Questions

Frequently Asked Questions: (for a complete list please download our (booklet)


Who can use the program?

Answer: Any father or mother who is the custodial parent or other adult who has custody of a minor and needs help with any of the services we offer such as establishing and enforcing child support, establishing medical support and/or health insurance coverage and establishing paternity. In the Virgin Islands a non-custodial father may also apply for services provided that he is not contesting paternity.


How much do services cost?

Answer: If you are now receiving financial assistance through TANF or Federally-assisted Foster Care Program, you qualify to receive free services. For all other applicants, there is a $20 application fee per case and an annual $25.00 maintenance fee for each case receiving $500 in collections.


Do I have to pay again if I close and reopen my case?

Answer: If you are now receiving financial assistance through TANF or Federally-assisted Foster Care Program, you qualify to receive free services. For all other applicants, there is a $25 fee to reopen a case and an annual $25.00 maintenance fee for each case receiving $500 in collections.


Where do I file/open a child support action?

Answer: PCSD has two office locations, one in each district:

St. Thomas/St. John/Water Island District
1) Paternity and Child Support Division
8000 Nisky Center Suite 500 2nd fl.
St. Thomas, V.I. 00802

St. Croix District
2) Paternity and Child Support Division
RR01 #249 Estate Glynn
Kingshill, St. Croix, V.I. 00850

You can visit either office, and request an application for services.


What information do I need to open a case?

Answer: If you are divorced click here;  if you are married click here;  if you are unmarried click here


How do I open a child support action if the other parent does not live in the Virgin Islands?

Answer: If the non-custodial parent lives in another state you will be asked to complete an interstate petition which will then be filed with the other state. Agencies in different states work together to establish and enforce child support orders.


Does PCSD provide an attorney to represent me in my case?

Answer: No. The child support Attorney does not represent either parent. There is no attorney/client relationship. PCSD attorneys represent only the government’s interest in ensuring that the best interests of the child(ren) are served. While it is not required, you may hire a private attorney to represent you during this process.


Can I pay my child support online?

Answer: Yes. You can pay online at mypaymentportal You will be required to create a secure account before you are able to make your payment.


What form of payment methods may I use for online payments?

Answer: You can make your child support payments online using a Master card, American Express, or Discover credit card. You can also use a debit card that does not have the VISA logo.


What do I need to make an online payment?

Answer: You will need your social security number and case number(s) that you wish to make a payment on. If you are paying on-behalf of the non-custodial parent obligor, then you will need the name of the non-custodial parent on the case.


Can I still pay in person?

Answer: You can make your payments at any of our offices. When paying at an office all payments must be made using guaranteed forms of payments, which are a money order, cashier's check, or cash. PCSD does not accept personal checks or business checks as forms of payment for child support by mail or in person.

If you are on St. Thomas/St. John/Water Island and wish to pay in person we are located at:
Paternity and Child Support Division 8000 Nisky Center Suite 500 2nd fl. St. Thomas, V.I. 00802

If you are on St. Croix and wish to pay in person we are located at:
Paternity and Child Support Division RR01 #249 Estate Glynn (Hobson Building) Kingshill, St. Croix, V.I. 00850